Privacy Policy

AWG Finance (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This policy explains how we collect, use, and protect your data when you use moneyworks.ai.

Last updated: 26 May 2026

1. Who We Are

AWG Finance (Pty) Ltd is the responsible party (as defined under POPIA) for personal information collected through this website. We are an authorised distributor of MoneyWorks® accounting software in South Africa.

Contact for privacy matters: Use the form on our contact page.

2. Information We Collect

Information you provide directly

• Name, email address, phone number, and company name submitted via contact or order forms
• Product selection and licence preferences submitted via the order form
• Any messages or enquiries you send us

Information collected automatically

• IP address and browser type via server logs
• Pages visited, time spent, and click events via Google Analytics 4 (only after consent is given)
• Cookie preferences stored in your browser

3. How We Use Your Information

We process your personal information for the following purposes:

• To fulfil your order or enquiry — responding to licence requests, quotations, and support questions
• To communicate with you — sending order confirmations, renewal reminders, and product updates relevant to your licence
• To improve our website — using aggregated, anonymised analytics data to understand how the site is used
• To comply with legal obligations — retaining records as required by South African law

We do not sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing

We process your personal information on the following bases:

• Contract — processing necessary to fulfil a licence purchase or service agreement
• Consent — where you have opted in to analytics cookies or marketing communications
• Legitimate interest — to protect and improve our services, and to communicate with existing customers about their licences
• Legal obligation — where required to comply with South African law

5. Sharing Your Information

We may share your information with:

• Cognito Software Ltd — for licence registration and activation purposes only
• Google Analytics — anonymised usage data, only after consent is given via our cookie banner
• Email service providers — to deliver transactional emails related to your order or enquiry
• Law enforcement or courts — if required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order and licence records are retained for a minimum of five years to comply with South African financial record-keeping requirements. You may request deletion of your data where we are not legally required to retain it.

7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us via the contact page.

8. Cookies

This website uses cookies. Please see our Cookie Policy for full details on what cookies we use and how to manage them.

9. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website after changes constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related enquiries, please use our contact page. For formal complaints, you may also contact the Information Regulator of South Africa at www.justice.gov.za/inforeg/.